The quick answer
Open Settings → AI replies & campaign limits → customer reply setup. Add trusted FAQs/club answers, save and preview representative questions, then choose Draft review or Automatic when the account supports it. Automatic replies need AI Employee, an explicit club setting and a supported open conversation; uncertain or sensitive questions go to a person.
Follow these steps
Open the AI replies settings. Start with Off or Draft review while preparing trusted knowledge.
Add or edit Profile FAQs with exact answers. Use the available guided knowledge setup or reviewed experience library when appropriate, and choose how you want the assistant to speak using the reply persona fields.
Save changes. Published AroundU experience details are available automatically; review any additional external-experience records before using them as answers.
Preview realistic questions about prices, dates, venue, rules and normal conversation. Check the information used in each answer and when it asks a person to help; preview does not send a customer message.
Select Draft review to prepare answers for an administrator, or Automatic only when available and tested. Enable the explicit automatic-reply permission if the screen prompts for it.
Review customer drafts and handoffs from the supplied review link or Follow-ups → Customer replies needing attention. Use Inbox when a person needs to take over.
For WhatsApp registration, separately configure the experience's guest list/registration rules in its operations page, then enable Allow guests to register through WhatsApp. The customer initiates registration and confirms before submission; automatic replies must also be enabled.
Use Off to stop AI replies for this club whenever needed. Campaign pause controls are separate from reply mode.
Good to know
- The FAQ editor accepts up to 50 approved club answers; use enabled/paused and expiry controls to keep them accurate.
- Buying AI Employee does not switch replies on. The default club reply mode is Off.
- Automatic mode covers safe greetings, thanks, normal conversation and supported questions; it does not invent club claims or make sensitive decisions.
- Registration permission is separate from automatic replies and from the experience's own guest-list setup.
If something isn’t working
- Automatic sending unavailable? Use Draft review and ask support to check availability for the account/environment.
- Answer unsupported or low confidence? Add the actual trusted information or let a person handle the question; do not force an invented answer.
- Cannot preview after editing? Save changes first.
- Bot is silent? Check reply mode, automatic-reply permission, your active plan, the reply window and any displayed limit or handoff reason.
- Registration not starting? Check the selected experience's rules, registration permission and customer-initiated request; enabling the general bot alone is insufficient.
- Do not confuse an AI reply follow-up with the separate template workflow rules or all-campaign pause.
Still need help? Include the club, screen, action and error message so our team can find the right issue.
Contact support