Email campaign results or enable automatic AI reports

Follow these steps

1. 01

   Open the manual or AI campaign's results and find Email campaign results.

2. 02

   Enter Recipient email (optional), or leave it blank to use your account email. Choose Email results.

3. 03

   Read the resulting queued/provider status. Use Refresh report status to inspect its recorded outcome.

4. 04

   If submission was unconfirmed, use Retry report request with the same address to reuse that request instead of creating a duplicate.

5. 05

   For automatic AI reports, open Review report email settings. Enable Automatically email AI campaign results, enter Additional report recipient and Save report email settings.

6. 06

   For a failed report, use Retry this report when offered. For an unknown outcome, check the mailbox first and acknowledge the possible duplicate before retrying.

Good to know

• Reports are snapshots; later delivery receipts can change the dashboard's results.
• They exclude customer names, phone numbers and email addresses. A report is not a customer export.
• Provider accepted does not confirm that the email reached the recipient's inbox.
• Automatic reports cover AI email/WhatsApp campaigns and automatic experience launches. Manual campaigns use their Email results control.
• Turning automatic reports off remains available when enabling them is no longer included in the active plan.

If something isn’t working

• No email received yet? Check the report status and mailbox/spam folder; distinguish queued, accepted and unknown outcomes.
• Unknown outcome? Check the mailbox before requesting another snapshot or retry.
• Automatic report switch disabled? Check active AI Employee access and your settings permission.
• Permission/settings could not refresh? Keep the current request reference and refresh before submitting a second report.