Where do I find customer enquiries, applications and questions?

Follow these steps

1. 01

   For a storefront Enquiry Form submission, open your club's Marketing workspace, choose Audience, then Website enquiries.

2. 02

   For a WhatsApp question, choose Inbox in Marketing, select the connected sender and open the customer's conversation.

3. 03

   For an experience application or a hosted Create Form response, open that experience or form's admin page and choose Submissions.

4. 04

   For an invitation or preapproval grant, check Pre-approved guests for the experience or Pre-approvals in Audience; a grant is different from an application or a confirmed booking.

5. 05

   For something your team asked Polar, open Polar's drawer and its conversation history.

6. 06

   If you contacted AroundU support through Help, that request goes to AroundU support rather than your club's customer Inbox.

Good to know

• An enquiry is not a confirmed booking. Check its booking or payment state before counting it as an attendee.
• A website form can offer a Continue action to a booking or hosted form. The enquiry and the later booking are separate records.

If something isn’t working

• If a record is missing, check the source, selected club, filters and date range.
• A customer using Instagram or another unconnected channel may not appear in WhatsApp Inbox. Check that channel and its connection separately.