The quick answer
Open Marketing → AI calls, choose a published upcoming experience and reviewed call script, select contacts with valid call consent and preview eligibility/cost. Launch only when calling is enabled and the reviewed confirmation is ready. Human review and callback work appear in the call review and Follow-ups; messages are not automatically sent from call outcomes.
Follow these steps
Open AI calls and verify whether AroundU calling is currently available. Choose the experience the calls concern.
In Call script, select an approved ready script or create a draft with agent identity, objective, questions, tone and boundaries. Choose the reviewed actions for interest, callback and unresolved questions.
Save script to check it, then Run five safety checks with fictional guests. Read all five conversations, check facts/disclosure/opt-outs/behavior and Approve and use for campaign when satisfied.
Enter the campaign details and where valid Call consent was collected. Select the intended contacts; known opt-outs, invalid numbers, duplicates and missing consent are excluded.
Preview the launch and read eligible count, maximum cost, selected script/experience and consent details. Complete the final confirmation only when the saved request still matches the preview.
Launch using the explicit available confirmation and monitor Call campaigns. If submission is unconfirmed, refresh history before creating more calls.
Open Review outcomes and call quality. Read an audited transcript or the provider recording, flag concerns and Save human review.
Open Follow-ups for interested customers, callbacks or unresolved questions. Review and schedule any actual next contact separately.
Good to know
- The five script checks are sample conversations, not live phone calls or live audio. Current checks expire after seven days.
- The campaign retains the script revision approved at launch.
- Calling usage is separate from the subscription. Review the current displayed rate and maximum reservation; settled usage is based on connected seconds and unused funds are released.
- A callback task is not an automatic callback, and an interested outcome does not itself send a WhatsApp message.
- For a serious issue, pause queued calls in the provider and retire the script revision; merely flagging a review does not stop an in-progress call.
If something isn’t working
- Calling connected but live campaigns inactive? Ask AroundU support to confirm that live calling is available for your club. You can prepare a script while launch is disabled.
- No experiences? Publish a suitable upcoming experience before creating the call campaign.
- A script check did not finish? Run the remaining checks; do not approve from incomplete trials.
- A prior launch is unconfirmed? New calls pause to avoid duplicates. Refresh campaign history or contact support before retrying.
- No call outcomes after calls finished? Refresh outcomes and ask AroundU support to check whether call results are reaching your account. Queued calls do not count as completed outcomes.
Still need help? Include the club, screen, action and error message so our team can find the right issue.
Contact support