Schedule a campaign and retry temporary delivery failures

Follow these steps

1. 01

   Create and review the campaign first. In When to send, select Schedule later if the current channel/sender supports it.

2. 02

   Choose Date and time in the timezone shown by the field. Set a future time within the 30-day scheduling window.

3. 03

   Review the saved audience/message and estimated cost. Scheduling reserves the estimated cost now; sending begins at the selected time and delivery can take longer.

4. 04

   If enabling Delivery retries, choose the retry window, maximum retries per person, time in IST and weekdays. Review the maximum shown by the screen.

5. 05

   Choose Schedule Campaign. Open its details later to verify the scheduled send time and current status.

6. 06

   For eligible failures after sending, open the original campaign → Retry failed recipients → Configure retry. Review the eligible/excluded counts, retry rules and maximum reservation, then Schedule retries for the displayed recipients.

7. 07

   Check retry progress and final failure reasons in the campaign. Use an uncertain submission's recorded status before making another request.

Good to know

• Retries apply to confirmed temporary failures, at least 12 hours apart, at the selected eligible time/weekday.
• The current UI supports retry windows and maximum retries up to seven, subject to the sender's effective allowance.
• Delivered messages are charged once; unused funds are released when retries finish.
• A scheduled audience is saved now. It is not a promise to add every contact imported between now and the send time.
• Duplication is for preparing a new campaign, not recovering failed deliveries on the old one.

If something isn’t working

• Schedule later absent? The current manual scheduling control is offered for connected-number WhatsApp campaigns; do not assume every channel/sender supports it.
• Scheduled time rejected? Use the timezone shown, a valid future time and the displayed maximum date.
• Recovery not priced? Restore WhatsApp billing configuration before trying to reserve funds.
• Recovery request active or unconfirmed? Refresh the original campaign before submitting another request.
• Some failures are excluded? Review the reason; opt-outs, invalid contacts, permanent failures and already successful deliveries must not be resent as though they were temporary failures.