The quick answer
In the Audience step, choose the intended groups or begin from selected People. Review the unique-recipient preview after duplicates and ineligible destinations are removed. WhatsApp Add numbers manually accepts campaign-only numbers with explicit permission. Imports, bookings and joins do not automatically grant marketing permission.
Follow these steps
Choose the intended source groups in Who are you sending to? Read whether each card is Community members, Saved audience list, Imported contacts or Past event attendees.
For a precise subset, first filter/select People in Audience and choose Create Campaign from that selection.
For WhatsApp campaign-only additions, open Add numbers manually and paste one number per line or comma-separated numbers. Correct every reported invalid entry and review the unique-number count.
Confirm the displayed permission statement only when those people actually agreed to the channel messages.
Wait for the combined unique-recipient preview. If it fails, use Retry before authorizing the send.
At Review & send, recheck the final count, sources and any protected control group. For AI campaigns, inspect the recipient reasons, exclusions and recorded permission counts as well.
Good to know
- A person can belong to several lists; selected card counts are not added blindly into the final recipient count.
- Manually pasted numbers are used for this campaign; the screen does not describe this as importing a reusable customer database.
- 10-digit Indian numbers are supported; use +country code for other countries.
- Suppression, opt-outs, missing channel details and other eligibility checks remain applicable even after you select a person.
- AI cannot manufacture marketing permission or infer it from a booking, sign-in or import.
If something isn’t working
- Invalid manual numbers prevent progress? Correct or remove them rather than counting them as recipients.
- Fewer eligible recipients than selected? Review the actual duplicate/exclusion reasons; do not assume the system lost your audience.
- An AI campaign has no eligible recipients? Inspect relevance and recorded permission, then prepare a narrower supported audience.
- Audience preview unavailable? Wait for a successful check; a source-group count alone is not send eligibility.
Still need help? Include the club, screen, action and error message so our team can find the right issue.
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