The quick answer
In the AI campaign details, open Recorded permission for email marketing or WhatsApp marketing. Review the selected audience's counts. If you already hold valid proof for every selected contact, record its actual capture time, source and reference; otherwise prepare a narrower audience. Saving a proof record does not itself authorize a send.
Follow these steps
Open the prepared AI campaign and inspect Recorded permission for the selected channel.
Use Refresh permission counts and check how many eligible selected contacts have recorded permission and how many are missing.
If every selected person is covered by your existing proof, confirm the statement and enter Actual date and time permission was captured, Permission source and Proof reference.
Choose Save recorded email permission or Save recorded WhatsApp permission. Wait for the current campaign and counts to refresh.
If proof covers only a subset, prepare a narrower audience instead of claiming coverage for everyone.
Once all required facts/permission are ready, separately review the message, budget and deadline before Approve campaign plan or Authorize & hand over to Autopilot.
To withdraw a recorded permission, open Revoke this audience's recorded permission, review the affected club/channel/audience and use the explicit revoke control.
Good to know
- Importing, joining or booking does not establish permission. Polar cannot infer or generate it.
- The proof record concerns the saved campaign audience; a later audience change needs another review.
- Use the actual date from your records. The form does not fill a fictitious date for you.
- Revocation applies to future eligible AI sends; already queued/provider-submitted messages may still be delivered.
If something isn’t working
- Permission could not be verified? Refresh before authorizing; a missing response is not permission.
- Save button disabled? Check proof fields, the capture time, plan and customer-edit/campaign-management permissions.
- Permission recorded but campaign refresh failed? Refresh the existing campaign/counts before authorization instead of claiming it saved twice.
- Authorization still disabled? Check audience size, message fields, budget, deadline and any remaining channel/category review requirement.
Still need help? Include the club, screen, action and error message so our team can find the right issue.
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