Campaigns & follow-ups

Design an email with your images, message and booking button

Customize sections, branding, links and inbox preview text in the visual email designer.

The quick answer

In an Email campaign's Content step, write the Subject line and open Design your email. Choose a starting layout, add sections, upload images and set the Button destination. Use the desktop and mobile Live preview and resolve Before sending issues before reviewing the campaign.

Follow these steps

  1. Open an Email campaign's Content step. Choose a saved template if helpful, then enter the Subject line.

  2. In Design your email, choose a starting layout or add your first section. Choosing a new layout replaces the current design, so review that choice first.

  3. Use Add a section to insert a heading, text, Image / logo, Button or another available section. Select a section to edit its content in Section.

  4. For an image, use Upload image / logo or Image URL. Add an Image description for readers whose email app does not load the picture, and adjust Image width.

  5. For the booking button, enter a clear Button label and the correct Button destination. Fill any required experience-detail fields used by the message.

  6. Open Brand & layout to adjust colors, font and Inbox preview text. Reorder sections by dragging or with the up/down controls; use Undo/Redo for recent changes.

  7. Switch Live preview between desktop and mobile. Review the sample recipient and the Before sending notices, then return to Review & send to inspect the actual campaign audience and content.

Good to know

  • The current image upload accepts PNG, JPEG, WebP or GIF files smaller than 5 MB.
  • The preview uses sample personalization. Check that the campaign has the real information needed by every field.
  • Email apps can render small differences; a team-only real test is useful for an important layout.
  • The HTML tab is available for users who need to edit the email source, but the visual Design view is enough for ordinary changes.

If something isn’t working

  • Image upload failed? Check its format/size and try again or paste a working image URL.
  • A button points to the wrong page? Select the button section and correct Button destination before sending.
  • The subject or content has an unfilled field? Fill the matching experience details or choose a supported personalization field.
  • A layout replaced your work? Use Undo when available, or reopen the saved template/draft before making more changes.

Still need help? Include the club, screen, action and error message so our team can find the right issue.

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