The quick answer
Add Common questions and fill Questions and answers. Use Add question, write both Question and Answer, then reorder and publish. Only complete question-and-answer pairs appear publicly.
Follow these steps
Add Common questions or select the existing section. The editor calls it Frequently asked questions.
Set Heading.
Under Questions and answers, choose Add question.
Fill Question and Answer for each entry.
Use the up/down controls to reorder entries; use Remove question for obsolete information.
In Section settings, choose the available question layout, such as Open-and-close questions or Two columns.
Preview, save and publish.
Good to know
- Incomplete pairs are omitted from the website.
- Keep booking, cancellation, venue, accessibility and schedule answers consistent with the actual experience.
- Publishing a website FAQ does not configure AI replies. Use the separate customer reply setup to add and test trusted AI answers.
If something isn’t working
- An answer is missing: fill both Question and Answer and check section visibility.
- The live FAQ still contains old wording: save and publish the website draft.
- AI still gives the old answer: review its trusted answers in AI customer reply settings as a separate task.
Still need help? Include the club, screen, action and error message so our team can find the right issue.
Contact support