Connect Instagram customer messaging

Follow these steps

1. 01

   Open Settings → Connections and find Instagram Inbox. Read the current Review testing and availability status.

2. 02

   Choose Connect Instagram and complete the official authorization for the professional account.

3. 03

   Back in AroundU, select Professional account. If permission warnings appear, use Reconnect Instagram to grant the required messaging/Page permissions.

4. 04

   Choose Activate selected account when it is available. Refresh and verify Inbox account, Webhook subscription, Inbound capture and Replies independently.

5. 05

   Open Inbox → Instagram to inspect new user-initiated DMs, comments and story mentions.

6. 06

   Reply only to a supported DM with an open reply window and enabled sending. Use the displayed status rather than assuming every captured experience is replyable.

Good to know

• An ad account is not required for the Instagram Inbox connection.
• Authorization saved does not by itself establish an operational Inbox.
• The screen labels the feature Review testing. Availability can vary by account; confirm the displayed connection and reply status.
• Captured comments/mentions can contribute customer activity but do not grant an arbitrary outbound messaging window.

If something isn’t working

• Missing required permissions? Reconnect once using the account that can grant them, then activate the selected account.
• Incoming messages or replies off? Ask AroundU support to check availability for your account.
• No conversations? Verify webhook subscription and inbound capture, then test with an actual user-initiated supported message.
• Reply window closed? The current UI blocks that reply; reconnecting does not create a new customer messaging window.
• Could not check connection? Refresh status before acting on stale account information.