Your AroundU playbook.
Find the right screen. Follow the steps. Run your website, experiences and customer work with confidence.
WhatsApp & Inbox
Connect your number, manage templates and answer customers.
WhatsApp & Inbox
11 guidesConnect your WhatsApp Business number
Complete official Meta signup, verify the sender and confirm that campaigns and inbound capture are ready.
Create, submit and use a WhatsApp template
Review exact wording and fields, submit to Meta and use the approved version for the connected number.
Read, assign and reply to customers in Inbox
Use the channel conversation, respect the reply window and keep team context beside the message.
Schedule an experience invitation and a no-reply follow-up
Review the experience, approved invitation, selected people, send time and optional next step as one journey.
Build, publish and monitor WhatsApp workflow rules
Choose a trigger and approved steps, review publication and inspect why each run acted or stopped.
Connect Instagram customer messaging
Authorize the professional account, activate its subscription and verify actual capture and reply availability.
Fill a WhatsApp template's details, attachment and button
Understand automatically filled fields, required manual values and the approved button URL prefix.
Recharge WhatsApp Balance and understand held usage funds
Review available funds, rates, recharge GST and the difference between a temporary reservation and a charge.
Archive, restore or delete an unused template
Retire template choices carefully and keep approved wording available when you may need it again.
Schedule one customer's message from their conversation
Enroll a conversation in a reviewed published workflow and verify the resulting run.
Triage unread enquiries, assign an owner and save team notes
Use unread indicators, status/owner filters and private notes to hand conversations between teammates.
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