The quick answer
Go to Marketing → Settings → Connections → Connect WhatsApp. Choose the setup path, enter the club details and finish official Meta signup. Return to AroundU and refresh the connection. If you want to keep the same number in the WhatsApp Business app, use Alert AroundU team first for the supported coexistence setup.
Follow these steps
Open Marketing → Settings → Connections and choose Connect WhatsApp or Continue setup.
Choose Connect a new number, Use an existing Meta business, or Move from another provider according to your actual setup.
Enter Business/contact name, Business email, Phone with country code and Workspace name.
Continue into official Meta signup. Select or create the appropriate Meta business and WhatsApp account, and complete the requested business and phone verification.
Return to AroundU and refresh the connection. Review the connected number and sender status; Setup complete and Live are different states.
If more than one sender is present, select the intended active default sender. Use the templates approved for that number in its campaigns.
Open Inbox to confirm inbound capture, Templates to review approved messages and Balance to check communications funds before sending. This navigation item can be labelled Credits before a club number is connected.
Good to know
- Keeping the same number in the WhatsApp Business app uses the separate Coexistence path. Choose Alert AroundU team before starting onboarding from this screen.
- For a migration, finish or pause current-provider campaigns, follow the screen's two-step-verification instructions and retain access to the verification code. After migration, the old provider cannot send from that number.
- Never send from AroundU's WhatsApp number blocks shared-number sends even if your own connection is paused or disconnected.
If something isn’t working
- Meta signup did not open? Allow the signup window for this action and retry Continue setup.
- Pending verification? Finish the Meta checks and refresh status; do not assume registration alone enables sending.
- Sender unavailable or campaigns paused? Review connection status and the default sender. Ask support if the workspace's campaign rollout remains disabled.
- Connection service could not be verified? Use Retry availability check; avoid changing sender settings based on an unverified status.
- Disconnecting stops sending from the owner number until reconnecting; existing leads and conversations remain visible.
Still need help? Include the club, screen, action and error message so our team can find the right issue.
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