Create, submit and use a WhatsApp template

Follow these steps

1. 01

   Open Templates, choose WhatsApp and verify that the connected campaign sender is the correct club number.

2. 02

   For suggested messages, open the starter package's Review & create, Review & repair or Review exact messages control. Select the messages you actually want and read their exact wording, fields and button destinations.

3. 03

   For your own wording, choose New template. Enter the template details, body, required field mappings and any supported header, footer or buttons. Use preview to verify the customer-facing message.

4. 04

   Use Save draft if you want to keep working without submission. Choose Submit to Meta, or Save and submit for an editable revision, when the exact message is ready.

5. 05

   Open My Templates and review the current status. Use Sync Meta to refresh provider approval state; use only the approved version for the active sender.

6. 06

   For supported automatic experience messages, choose the appropriate automatic-use assignment only after reviewing its experience and field contract. A template available for campaigns is not automatically assigned to an experience action.

7. 07

   Select the approved template in a campaign, Inbox reply or workflow and fill every required parameter and destination before authorizing the send.

Good to know

• Starter messages are suggestions, not pre-installed approvals. Each selected message is created or repaired separately and submitted for review.
• Meta makes the final approval and category decision. A requested utility category is not a guaranteed utility price.
• Samples for review should use examples rather than real customer data. Automatic messages use actual attendee/booking values.
• An approved template's exact content matters. Use a replacement/revised version when the required text or approved URL prefix changes.
• Saving or submitting a template does not send a campaign.

If something isn’t working

• No active sender? Finish WhatsApp setup in Settings before creating or submitting owner-number templates.
• Template missing in a campaign? Check approval, archive status and that it belongs to the current default sender.
• Numbered field has no mapping? Review fields in Templates; AroundU will not guess its meaning.
• A replacement still has a previous automatic assignment? Review and clear the old assignment as prompted before saving the replacement.
• Updated starter package unavailable? Keep using your existing approved templates in My Templates and ask AroundU support to make the updated package available.
• Too many template submissions? Wait before retrying and review the recorded submission errors.