Recharge WhatsApp Balance and understand held usage funds

Follow these steps

1. 01

   Open Marketing → Balance. Before a business number is connected this navigation item can be labelled Credits; check which sending arrangement the screen describes.

2. 02

   Review available and reserved funds, current category rates and any billing setup warning.

3. 03

   Open Recharge WhatsApp Balance. Choose a preset or enter Amount to add to wallet (INR, before GST).

4. 04

   Review Added to wallet, GST and Total payment. Choose the displayed Pay amount to complete the supported payment flow.

5. 05

   On return, allow the recharge confirmation to finish. Check the updated balance and Balance Activity for Balance recharge.

6. 06

   For a held amount, inspect Usage amount reserved, Usage charge and Unused amount released. Review the related campaign/message status before treating a hold as a settled charge.

Good to know

• Subscription access and communications balance are separate purchases.
• GST is added to the recharge payment; the quoted wallet amount is the usage balance being added.
• The open 24-hour reply window permits supported non-template replies, but it does not make every provider service reply free. Read the account's current allowance/rate guidance.
• When the provider confirms a message is non-billable, the applicable temporary reservation is released.
• Category, country and provider billing confirmation can affect final charges. Use the current quote rather than an old campaign rate.

If something isn’t working

• Payment completed but balance still pending? Refresh/check the recharge confirmation and contact support with its actual payment reference before paying again.
• Rate says Not configured? Ask support to restore billing setup before sending.
• Available funds are lower than the total? Review open reservations and scheduled/retrying campaigns.
• Billing processing warning appears? Its status concerns reconciliation; it does not by itself prove a message delivery failure.