Where do I find customer enquiries and requests?

Follow these steps

1. 01

   For a WhatsApp conversation, open your club's Marketing page, select Inbox, then WhatsApp. Search a name or the full phone number with country code.

2. 02

   For Instagram activity or email replies, select the matching channel in Inbox. A channel must be connected and operational before new activity can appear.

3. 03

   For a website contact or inquiry form, open Audience → Website enquiries. Search people, messages or answers, then open the enquiry card to read the submitted fields and source.

4. 04

   For an application to an experience, open that experience's Submissions page. Review its form answers and request status there; accepting an access request is different from replying to a message.

5. 05

   Use Audience → Contacts to open the person's combined customer history. This is the directory; it does not replace the channel conversation or experience decision queue.

6. 06

   If you are AroundU internal staff tracking a potential organizer, use the internal Sales tracker. Those sales entries are not the organizer's customer inbox.

Good to know

• Website enquiries show New or Replied. Reply by email opens an Email reply field; Send reply sends the response and refreshes the card.
• The same website enquirer can also appear in Contacts without becoming a second customer profile.
• A public profile enquiry, a website form, a private experience request and a WhatsApp message describe different actions. Only the experience request is an admission decision.

If something isn’t working

• No website enquiries match? Clear the search, use Refresh and check that you opened the correct club.
• No WhatsApp conversations? Check the WhatsApp connection in Settings. New inbound messages to the connected number appear automatically when capture is ready.
• Cannot open Website enquiries? Ask a club administrator to review it; a customer-viewing role alone may not unlock this administrator-only screen.
• AroundU staff access does not automatically make you the owner or administrator of a customer's club.