Search your audience and understand a customer

Follow these steps

1. 01

   Open your club's Marketing page and choose Audience → Contacts → People.

2. 02

   Search the customer directory. Use the visible profile, experiences and value filters to narrow the results using information your club actually recorded.

3. 03

   Review the matching count and active filters. Clear a filter when you want the full directory again.

4. 04

   Open a person's name to inspect the profile and history. Check which bookings, attendance, forms, enquiries, messages, feedback or imported history support what you see.

5. 05

   Open Insights & sources when you want a wider view. Use the source collections to open the relevant experience audience or imported contacts.

6. 06

   To inspect brand sign-ins, use the brand website sign-in filter. This represents recorded authenticated visits to your branded site.

Good to know

• Imported records are labelled separately. A spreadsheet saying someone attended is imported history, not proof of an AroundU check-in.
• A booking and an attendance record are different; use the appropriate experience-participation filter.
• An AroundU account or experience booking alone does not prove a brand website sign-in.
• A sign-in, import or previous booking does not itself establish permission for a marketing campaign.

If something isn’t working

• Contacts appear but analysis is unavailable? Continue using People and ask an administrator to review the audience reconciliation status.
• A contact seems missing? Clear source, experience, location, sign-in and other active filters before searching again.
• The count differs from a list of bookings? One person can have several bookings; the directory counts customer profiles.
• A field says unknown or is empty? Do not assume it from the person's name or history. Record it only when you have the actual information.