Find out why a feature is missing or access is denied

Follow these steps

1. 01

   Check the signed-in account and selected club. If you manage more than one brand, make sure the change belongs to this club.

2. 02

   Open the club's plan or Storefront page and inspect the selected plan and actual access status or end date.

3. 03

   Ask the club owner to review your team role if Website, Customer records, Inbox, Campaigns or exports are missing.

4. 04

   For WhatsApp or Instagram, inspect the connection in Marketing Settings and verify the intended sender or account.

5. 05

   For AI actions, check AI Employee access, the shared allowance and whether the relevant automation or reply mode has been explicitly enabled.

6. 06

   For custom subscription offers, sign in as the club's organizer or eligible administrator; internal staff status alone does not grant buyer access.

7. 07

   For internal admin screens, use your authorized AroundU staff account rather than assuming that a club role grants access.

8. 08

   If the screen still fails, use its Retry or refresh control and contact support with the club, screen, action and exact message.

Good to know

• A team role may allow viewing customer records but not exports, sends or website changes.
• An AI draft, approved template and active channel are separate requirements; one does not imply the others are ready.
• Check the availability notice when a tool is marked app-only, coming soon or subject to provider access.

If something isn’t working

• After payment, verify the activated tier. A custom subscription offer activates the plan displayed on that offer.
• If a staff-role message appears on a customer subscription offer, it can be a generic access message; verify the buyer's club access first.
• If a published website works but editing is locked, check the subscription and team role instead of inferring edit permission from the saved domain.