The quick answer
Open Audience → Website enquiries to read website form responses and public profile enquiries. Search people, messages and answers, reply by email, and export all enquiries if your role permits.
Follow these steps
Open Audience from the club workspace.
Choose Website enquiries. With Marketing & CRM, this opens in the audience workspace. Website-only clubs see Website enquiries in their dashboard.
Use Search people, messages and answers to find a visitor by name, email, phone, message, source domain or answer.
Read the enquiry card for its form/public-profile source, New/Replied status, contact details, message and form answers.
Choose Reply by email, write the reply and choose Send reply.
Use Refresh to reload the latest enquiries.
If available, choose Download all enquiries (Excel) to export every enquiry, including contact details, all form answers and replies.
Good to know
- Website forms and public profile enquiry responses appear together here.
- Where Contacts is available, use it to view the visitor's contact profile and follow up.
- The builder edits what visitors see; Audience is where you manage inbound responses.
- Website enquiries, WhatsApp/Instagram/email message threads, and AroundU support requests are separate entry points.
If something isn’t working
- If no responses appear, clear search and choose Refresh, then confirm the correct club.
- Submitting in draft preview does not create a live enquiry.
- If the export button is missing, ask the owner whether your team role permits customer data exports.
- If a reply fails, read the returned delivery error before trying again; successful replies mark the enquiry Replied.
Still need help? Include the club, screen, action and error message so our team can find the right issue.
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