The quick answer
Select Enquiry form and use Questions to add or edit each field. Choose Answer type, Placeholder and This question is required; dropdown choices go one per line. Email and phone remain required.
Follow these steps
Select the Enquiry form section on the right page.
In Questions, choose Add question or edit an existing Question.
Set Answer type: Short answer, Long answer, Email address, Phone number, Number, Date, Choice / dropdown or Agreement checkbox.
Optionally add a Placeholder.
For a dropdown, enter Choices — one per line and remove choices you no longer offer.
Use This question is required to make an ordinary field mandatory. Use the up/down, duplicate or delete controls to arrange ordinary questions.
Check the form on Phone and Computer, save and publish.
Find submitted answers in Audience → Website enquiries and search by question or answer when needed.
Good to know
- Protected email/phone fields cannot be removed, duplicated or made optional through these controls.
- Duplicate gives the new question a separate field; edit its wording before publishing.
- Registration questions for an actual experience are edited through that experience's Edit Form, a separate page.
- Keep question labels distinct so visitors and your team can identify the answers.
If something isn’t working
- The delete or required toggle is disabled: the field may be a protected contact question.
- A dropdown has no choices: enter at least one non-empty choice.
- The form appears to have only email, phone and comments: you may be editing Contact details rather than Enquiry form.
- The submitted response is absent: check the published site rather than preview, the correct club and Refresh Website enquiries.
Still need help? Include the club, screen, action and error message so our team can find the right issue.
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