Reopen a draft or duplicate a campaign for a new send

Follow these steps

1. 01

   Open Campaigns and select the draft you want to continue. A saved draft opens the composer; a sent campaign opens its recorded results.

2. 02

   To reuse an existing campaign, open its three-dot menu and choose Duplicate. The copy opens ready to edit.

3. 03

   Rename the copy and review its audience. Correct stale experience dates, prices, links, sender and template choices.

4. 04

   Review the message and all required fields. If the previous WhatsApp template is no longer eligible, select a currently approved one.

5. 05

   Check timing and retry settings. Review & send is still required; duplicating a campaign does not send it automatically.

6. 06

   If you are recovering failed deliveries, return to Retry failed recipients on the original campaign instead of sending the whole copy to its old audience.

Good to know

• The composer preserves some unsent work in the same browser. Do not assume those local edits are available on another device or after clearing browser storage.
• A copy is a new campaign. The original results remain separate.
• Archive/Delete controls in Templates affect templates; they are not campaign-history removal controls.
• AI campaigns have their own Cancel campaign/Take over controls when available. That is a different workflow from the manual campaign row menu.

If something isn’t working

• Draft changes missing on another device? Check the original browser and the saved campaign before recreating a send.
• No Archive/Delete/Cancel in the manual row menu? Those actions are not exposed in the current list. For an already scheduled urgent send, contact support with its campaign reference rather than using an unrelated template-delete action.
• Copy cannot send with the old template? Check approval, archive state and the current sender.
• Submission uncertain? Inspect the recorded campaign/submission notice before opening a second composer and sending again.