Generate and manage experience payment links

Follow these steps

1. 01

   Open the paid experience's admin dashboard and choose Generate Payment Link.

2. 02

   For a single link, enter the recipient details, select the ticket tier when required, and choose the number of tickets or spots.

3. 03

   Choose an available offer and expiry. For recurring classes or appointments, select the dated sessions using the session picker.

4. 04

   Review the amount and seat allocation, then choose Generate Link. Copy or send the resulting link using the available delivery actions.

5. 05

   For a batch, download Sample CSV, fill the supported contact/quantity columns, and import it. Review invalid rows and ticket/default-slot settings before triggering links.

6. 06

   If the dashboard offers payment-time analysis, review its recommendations and choose to trigger now or schedule the reviewed batch.

7. 07

   Track All Status, Active, Success or Expired in the dashboard. Expand a recipient's history when there are multiple links.

8. 08

   Select unpaid active links and cancel them when they should no longer be payable. Cancellation of a pending link is separate from a refund.

Good to know

• The visible ticket quantity is what you are selling. A ticket name that mentions a bundle does not replace the entered quantity.
• Payment success and WhatsApp delivery are different facts. A generated link may be valid even if delivery is delayed or unavailable.
• For an already approved private experience request, use its request-link actions rather than creating an unrelated duplicate link.

If something isn’t working

• Generate Link asks for a tier: select an available ticket tier for an experience using Ticket Options.
• A batch has invalid rows: use the sample columns, valid mobiles and positive quantities, then correct only rejected rows.
• A customer has duplicate links: inspect their history and cancel obsolete unpaid links after verifying which one they should use.
• A paid link is still pending: refresh the authoritative payment view and contact support with the link and transaction reference if it stays unresolved; do not ask the customer to pay again immediately.