Set ticket prices, capacity and sale windows

Follow these steps

1. 01

   Open the experience editor and go to Pricing & Spots. Turn paid entry on if you will collect payment.

2. 02

   Use flat pricing for one price, or add Ticket Options for separate tiers. Enter each ticket's name, price, description, capacity and Max/Person.

3. 03

   Optionally enter a Strike Price to show an original price crossed out. Keep it greater than the actual price.

4. 04

   Set an optional Sale Validity Window to control when that ticket can be purchased.

5. 05

   For multiple dates, select each date and check its tickets. Use Copy tickets to all dates only when the same pricing should apply everywhere, then review the result.

6. 06

   Choose whether to show the exact remaining ticket count and, where available, whether to allow mixing ticket tiers.

7. 07

   Choose You absorb it, Customer pays or Split 50 / 50 for the checkout fee. Review the customer total and the amount deducted from settlement.

8. 08

   Save. If you need to stop an existing ticket's sales, use its disable or hide control rather than deleting a booked ticket.

Good to know

• Capacity limits remain relevant even when a guest has approval or a payment link.
• For a reusable single experience pass, Check-ins granted per purchased pass creates a usable balance. Staff choose how many uses to consume; this does not create a daily attendance rule.
• Changing a displayed price does not rewrite the money already paid on a confirmed transaction.

If something isn’t working

• A ticket cannot be deleted: it has existing booking history. Disable it or hide it instead.
• A ticket is not offered to customers: check whether it is hidden, disabled, sold out, outside its sale window or attached to a different date.
• Gender capacity totals do not match: reconcile the breakdown with the overall capacity before saving.
• Need different prices for different class times: the schedule uses the experience price for its sessions. Contact support if you need a price structure that the editor cannot represent.