Create experience offers and coupon codes

Follow these steps

1. 01

   Open the paid experience's admin dashboard and choose Offers & Coupons.

2. 02

   Choose whether to create an automatic offer or a coupon entered by the customer.

3. 03

   Enter the offer name and required fields. For a coupon, use a code of at least six characters.

4. 04

   Choose a percentage or fixed-amount discount. A percentage must be from 1 to 100; a fixed discount must be positive and cannot exceed the price.

5. 05

   Choose the available eligibility segment and any group-size conditions. Check validity settings before creating the reward.

6. 06

   Create the offer or coupon, then review it in the list. Copy the coupon code for customers if needed.

7. 07

   Test the relevant customer/ticket/group selection at checkout to confirm the intended discount appears.

Good to know

• Automatic offers and coupon codes are different customer experiences; a coupon requires the code to be supplied.
• An experience coupon discounts an attendee booking. It is separate from a club subscription offer or subscription coupon.
• Eligible segments include the options actually shown in the editor, such as first-time joiners, frequent joiners, club members, couples and group sizes.

If something isn’t working

• The coupon will not save: supply every required field and check the code length and discount range.
• The customer gets no discount: check the code, ticket price, eligibility segment, group size and validity choices.
• A fixed discount exceeds the price: reduce it or choose the correct eligible price.