Check experience payments, refunds and settlements

Follow these steps

1. 01

   Open the experience's admin dashboard and choose Finance Hub.

2. 02

   Select Successful, Initiated / Incomplete, Failed or All Transactions as appropriate.

3. 03

   Search and review the transaction's payment status, amount, settlement status and expected settlement information when available.

4. 04

   Use View Plan Analytics to inspect gross revenue, transaction count, average order value and the available sales breakdowns.

5. 05

   Use Export to download the currently filtered rows. Review the filters first so the file contains the intended transactions.

6. 06

   If Membership pass uses appears, review it separately from paid transactions; a pass use and a Cashfree payment are not the same record.

7. 07

   For an unresolved payment, keep the reference and current status and contact support through Help → Contact.

Good to know

• Successful payment means the customer payment completed. Settlement describes the transfer to the organizer; it may still be pending.
• An initiated checkout is not proof of captured money or a confirmed booking.
• Gross revenue is not automatically the same as payout: fees, refunds and settlement state matter.

If something isn’t working

• A successful payment has no settled label: inspect the expected settlement information; do not mark the customer unpaid solely because settlement is pending.
• The export is empty: clear search and status filters or choose the period that contains the payment.
• The customer says they paid but the booking is unresolved: check the transaction and booking confirmation before generating another payment request.
• A refund has been initiated but is not credited yet: processing follows the original payment method; contact support with the reference if the provider status remains unresolved.