Find QR tickets and check in attendees

Follow these steps

1. 01

   Ask the customer to open My QR or their confirmed booking's pass and verify the experience or session date.

2. 02

   Open Scan entry QR from the event's web admin dashboard, or open the scanner in the updated AroundU organizer app, and allow camera access.

3. 03

   Position the QR in the scanning area, then inspect the returned guest and booking details before admitting them.

4. 04

   Select the people arriving now, then confirm entry. For daily passes, check today's people allowance separately from the event-day balance.

5. 05

   On the web, open the experience's Attendees page and use the Checked In filter to review attendance. For ongoing experiences, inspect the booking's date as well.

6. 06

   If the customer's payment is unresolved or the pass belongs to another session, resolve that booking before allowing entry.

Good to know

• Each confirmed recurring occurrence has its own pass. Use the pass for the actual session.
• A reusable check-in balance is separate from a daily rule; consuming the balance is an entry action.
• My QR on the web displays the customer pass. Event admins and assigned volunteers can use the event's web scanner; use Attendees to review the guest list and attendance.
• If a confirmation times out, retry the saved confirmation. The web scanner keeps the original request so a retry does not consume another allowance.

If something isn’t working

• The camera is unavailable: choose Try again after allowing access, or use Open camera settings in the app.
• The pass is already fully scanned: verify the remaining seats or uses before retrying. Repeated scanning should not grant additional entry.
• The QR is missing after payment: check the booking/payment confirmation first. Contact support with the booking reference if the payment is confirmed but fulfillment remains pending.
• A multi-session customer presents the wrong QR: have them switch to the booked date's pass.