Manage dated sessions and record offline bookings

Follow these steps

1. 01

   Open the experience's admin calendar and select the relevant date and session.

2. 02

   Review Booked, Available and the customers in that session. Held seats reduce the available capacity while a checkout is in progress.

3. 03

   To edit that occurrence, change Starts, Ends or Capacity and choose Save changes. Capacity cannot be less than booked and held seats.

4. 04

   To change the weekly setup, open Schedule settings, edit the builder and choose Save schedule.

5. 05

   For a booking paid offline, open Record an offline booking and choose Add. Enter the customer's name and phone, optional email, booking label, seats, amount collected, payment method and optional payment reference.

6. 06

   Choose Mark as booked, then check the session's booking list and capacity.

7. 07

   If you changed a confirmed session's time, send a separate announcement so customers know about the change.

Good to know

• Recording a payment collected elsewhere does not charge the customer through Cashfree.
• Session time edits update confirmed bookings and future reminders. The page explicitly states that it does not send a new announcement automatically.
• Do not use a generic external attendee import to place someone into a specific appointment time; use the dated session's offline booking control.

If something isn’t working

• Save is unavailable: check the start/end time and whether the session has held seats.
• You cannot add an offline booking: check remaining capacity, a valid phone number, a positive whole-number seat count and a nonnegative amount.
• Schedule settings cannot load: retry the page and preserve the current setup until the saved schedule has loaded.