Cancel an experience or understand attendee refunds

Follow these steps

1. 01

   To configure attendee refunds, open Pricing & Spots and review Allow Cancellation & Refund before publishing or changing the experience.

2. 02

   For standard experience bookings, the refundable attendee-cancellation window closes two calendar days before the experience starts, using India time. Check the booking policy, and state the cutoff date clearly on the experience page.

3. 03

   To cancel the whole experience, open Plan Status in the admin dashboard and choose Cancel Plan.

4. 04

   Read the confirmation carefully, enter the experience title as requested, and confirm only when you intend to cancel permanently.

5. 05

   Review the resulting status and the Finance Hub. Paid-member refunds are initiated and cancellation notifications are attempted; bank credit is not necessarily immediate.

6. 06

   To remove particular members, use Remove Members in the admin tools and review its warning. If refunds are enabled, removal can trigger the automatic refund flow.

7. 07

   To stop an unpaid request or manual payment link, cancel that link in its own dashboard; do not cancel the entire experience.

Good to know

• Experience cancellation and member removal have consequences that cannot simply be undone from the confirmation screen.
• A notification being queued is different from guaranteed delivery to every customer. Follow up with your communication tools when needed.
• Refund credit depends on the original payment method. Use Finance Hub to check the refund and contact support with the transaction reference if it remains unresolved.
• State the refund cutoff as a date with the relevant time zone so customers can understand it. Contact support if the policy shown on the booking conflicts with that cutoff.

If something isn’t working

• The Cancel Plan action is absent: confirm you manage the experience and that it is an eligible non-past experience.
• A guest cannot obtain a cancellation refund: check Allow Cancellation & Refund and the cutoff on the booking. The standard cutoff is two calendar days before the experience starts; some bookings may not permit attendee refunds.
• The experience is cancelled but a refund needs attention: use the transaction reference and Finance Hub to contact support.
• You meant to stop one link: cancel the unpaid link instead. Cancelling the experience affects all its members.