Add or import pre-approved guests

Follow these steps

1. 01

   Open the private experience's admin dashboard and choose Pre-approved Guests.

2. 02

   For one guest, enter the mobile, optional name/email, attendee-seat allowance and optional expiry. Choose Add pre-approved guest.

3. 03

   Use 0 for an unlimited allowance or a whole number from 1 to 20 to cap seats. Experience and ticket capacity still apply.

4. 04

   For a batch, download the CSV template and fill its name, mobile, email and slots columns. Import the CSV or XLSX file and review imported, duplicate and invalid counts. Keep each batch at 1,000 rows or fewer.

5. 05

   If the club has a shared approved list, decide whether Use this club's pre-approved list should remain on. Manage the shared list through Audience.

6. 06

   Ask the guest to use the mobile on the list when signing in with OTP. A matching guest continues to payment when the experience is paid; other guests submit a request.

7. 07

   Revoke an unused approval if it should no longer apply. Review the entry's status before changing it.

Good to know

• Pre-approval bypasses manual review; it does not grant complimentary admission.
• Turning off inheritance from the club list leaves confirmed bookings valid.
• Blank spreadsheet seats or 0 use the unlimited allowance. A seat allowance is not a promise to exceed the experience's remaining capacity.

If something isn’t working

• A guest still needs approval: check the exact mobile, expiry, revoked/claimed state, requested seats and whether the experience inherits the club list.
• An import row is invalid: check the mobile and a whole-number seat allowance between 0 and 20. Fix invalid rows and re-import only the corrections.
• A mobile and email conflict is reported: resolve which contact the details belong to before importing.
• The action is absent: confirm this is a private experience rather than an open experience or standalone form.