Use the external attendee tool in the app

Follow these steps

1. 01

   In the AroundU app, open the experience management tools. If Add External Attendees is available, choose it.

2. 02

   Choose Add Manually for a small list. Enter a valid 10-digit mobile and a positive seat allocation, then add it to the list.

3. 03

   For a larger list, choose Upload Excel and use the supported spreadsheet flow shown on that screen.

4. 04

   Review the entries and total allocated seats before submitting the add/invite action.

5. 05

   Review the experience attendee list afterward and check which guests are confirmed. Check the invitation status for people who still need to join.

Good to know

• Use this for direct admission when you are deliberately not collecting an online ticket payment through the normal checkout.
• Use Pre-approved Guests when a trusted customer should skip approval but still pay normally.
• For appointments and recurring sessions on the web, record an offline booking in the dated session. Add External Members is listed under Coming on Web.

If something isn’t working

• The web button is disabled: Add External Members is listed under Coming on Web. Check whether your organizer app offers Add External Attendees, or contact support for help.
• A manual entry is rejected: check the 10-digit mobile, a positive seat count and duplicate contacts in the current list.
• You need to collect money rather than admit someone directly: use Generate Payment Link or the normal booking checkout.