Schedule a launch or change an experience's lifecycle

Follow these steps

1. 01

   For a scheduled release, open the experience editor's Final Touches and choose Schedule in Schedule Drop.

2. 02

   Set the release date/time and optional teaser note. Review the displayed countdown and choose Schedule Drop.

3. 03

   Finish saving the experience and check the customer page's scheduled presentation.

4. 04

   To remove the planned release, reopen Edit Schedule, choose Remove Schedule Drop, then finish saving the experience.

5. 05

   For lifecycle changes, open the experience admin's Settings and find Lifecycle Management.

6. 06

   Choose Mark Closed to stop new joins and read its confirmation; the screen states that closure cannot be undone. Choose Mark as Past when the experience should move to past experiences while members can still view moments and provide feedback.

7. 07

   Use Delete Plan only when permanent removal is intended and the control is available. It is disabled when there are active members; read the Delete Permanently confirmation before proceeding.

8. 08

   If you intend to cancel the experience and initiate paid-member refunds, use Cancel Plan rather than treating Close Plan or Mark as Past as a refund action.

Good to know

• Schedule Drop is a page release time, separate from the time the experience itself starts and from a campaign send schedule.
• A teaser does not replace checking the actual launch date/time on the final customer page.
• Close, past, delete and cancel have different effects. Choose the action that matches the intended customer outcome.

If something isn’t working

• Schedule Drop cannot be selected: enter a release time in its editor.
• Deletion is disabled: the experience has active members. Resolve the bookings through the appropriate supported flow instead of assuming deletion will refund them.
• Members need refunds: use the cancellation flow and verify the transactions; Mark as Past is not that flow.
• You need to reopen a closed experience: the current close confirmation says it cannot be undone. Contact support before closing if reopening is required.