The quick answer
In the experience admin's Real-time Insights, choose Send reminder or Send feedback and confirm. Each action processes eligible bookings once; it is not a reusable broadcast button.
Follow these steps
Open the experience admin dashboard and find Real-time Insights.
Choose Send reminder when you want to notify each attendee's next upcoming booked date or the next booked session.
Read the confirmation, check the intended action and choose Send reminder to proceed.
After a completed date, choose Send feedback, read the eligibility notice and confirm Send feedback.
Review the result message and Sent / processed state. Customers already contacted for the eligible attendance are skipped.
For a separate announcement or a custom follow-up, use the available Email Attendees or campaign tools rather than repeatedly clicking the one-time action.
Good to know
- For multiple dates, the reminder targets the next relevant booking rather than every future date at once.
- A Sent / processed result describes the action; it does not guarantee every delivery was read.
- Feedback requests are one-time per eligible attendance and cannot be resent through this shortcut.
If something isn’t working
- Send reminder is disabled: check whether the experience is past/cancelled, a send is in progress or the action was already processed.
- A repeat click sends nothing: the shortcut intentionally avoids contacting the same eligible booking again.
- No feedback recipients qualify: confirm that an eligible date has completed and that they were not already contacted.
- You need an announcement about a changed time: use an attendee email or the appropriate messaging tool; the reminder shortcut does not replace a custom announcement.
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