Issue an invite-only pass to a customer account

Follow these steps

1. 01

   Open Membership passes and review the package's benefit, uses, validity and selected coverage.

2. 02

   Choose Invite only, issued by admin if it should not be sold publicly. Save the package and Publish it.

3. 03

   On the published package card, choose Issue private pass.

4. 04

   Enter the verified Recipient account ID. Check the customer's account carefully before issuing; a mobile number or email is not what this field asks for.

5. 05

   Choose Issue pass. The pass becomes active immediately and its validity starts now.

6. 06

   Choose View holders & attendance to verify the issued pass, then ask the customer to sign in with that account and open My passes.

Good to know

• This issuance does not start a public purchase checkout or collect an online package payment.
• For supported selected private experiences, an invite-only entry pass can admit its verified holder directly, subject to capacity.
• A private membership pass has covered experiences and a use balance. A pre-approved contact only bypasses manual approval and still follows the ordinary payment flow.

If something isn’t working

• Issue private pass is absent: check that the package is published and marked Invite only, issued by admin.
• Issuance fails: check the existing account ID and the account's verification before retrying.
• The customer cannot see the pass: ask them to sign into the exact account it was issued to, then check the admin holder list.
• The customer needs a future validity start: this issue action starts validity immediately; contact support before using it for a different arrangement.