Bookings & payments

Book an experience using an entry or discount pass

Help customers use a pass on an eligible experience and find the resulting QR and balance.

The quick answer

Sign in with the pass-holder account and open an eligible experience. Choose the pass under Use a membership pass for a one-seat entry booking, or Membership discount for a paid discounted booking. Each confirmed experience has its own QR.

Follow these steps

  1. Open My passes and review the package benefit, validity, remaining uses and eligible experiences.

  2. Open an eligible experience and proceed to its checkout while signed in with the pass-holder account.

  3. For an entry pass, find Use a membership pass, choose the pass and select one seat. Choose Use 1 entry · Join for ₹0 and complete the booking requirements.

  4. For a discount pass, find Membership discount and choose the pass. Review the displayed discount, amount due and any convenience fee, then complete the paid checkout.

  5. After confirmation, open the experience's own QR and show that pass at entry. The package itself is not one reusable QR for every experience.

  6. Return to the wallet to review the updated balance and confirmed experiences. Organizers can inspect the same use in Membership passes or the experience Finance Hub.

Good to know

  • One pass use covers one seat. The entry-pass action is a one-seat booking.
  • Membership discount does not combine with other offers. Selecting a discount pass replaces the ordinary offer selection for that checkout.
  • A use held for an unpaid booking can reduce the displayed available balance before the payment finishes.
  • A club-wide public pass covers only qualifying public experiences, including future eligible experiences, rather than every activity the club creates.

If something isn’t working

  • The pass is not offered: check account ownership, remaining uses, expiry, club, experience coverage, date and supported pricing type.
  • A private experience is not eligible: direct admission requires that private experience to be covered by the supported invite-only entry pass.
  • The balance is lower after an incomplete checkout: inspect the pending booking; contact support if a held use does not resolve.
  • A discount still leaves money due: the pass gives a percentage reduction, and the final quote can include applicable fees.

Still need help? Include the club, screen, action and error message so our team can find the right issue.

Contact support