Bookings & payments

Publish membership packages and manage sales or availability

Show public packages on the pass page, edit future packages and inspect purchases and use history.

The quick answer

After saving a package, choose Publish in Membership passes. Public purchase packages need a positive price and eligible coverage; use Unpublish to stop new sales, and View holders & attendance to inspect issued passes and use history.

Follow these steps

  1. Open Membership passes and review the saved package under Packages.

  2. Check its benefit, price, uses, valid days, visibility and covered experiences, then choose Publish.

  3. In Public pass page, set the headline and introduction and choose Save page copy.

  4. Open the club's public Membership passes page and verify that the published public package shows the correct price and coverage.

  5. Customers can browse, sign in when buying, choose the package and complete the Cashfree checkout. Ask them to check their pass wallet after verified purchase.

  6. Use Recent sales to inspect purchases and View holders & attendance on a package to review balances, booked experiences and check-in evidence.

  7. Use Edit to adjust the package for future issuance. Use Unpublish to stop new public purchases or Archive when the package should be retired permanently.

Good to know

  • Published invite-only packages stay hidden from the public shop; issue them from the admin package instead.
  • Changes to a selected experience list affect newly issued passes. Existing issued passes retain their purchased coverage, and confirmed bookings keep their QR.
  • Archived packages cannot be republished. Use Unpublish when you need a reversible pause in public availability.

If something isn’t working

  • Publish is disabled: select eligible experiences or the supported all-public scope, and give a public-purchase package a positive price.
  • The package is missing from the shop: check Published status and Public purchase visibility.
  • A customer has paid but has no active pass: review Recent sales and the purchase result; contact support with the purchase reference before asking them to pay again.
  • An edited package did not change an existing holder's coverage: their already issued pass keeps its original selected coverage.

Still need help? Include the club, screen, action and error message so our team can find the right issue.

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